Shipping policy

Shipping Policy and Information

 

Track Your Order

For shipping info, email info@andamart.com. Or you can go to www.usps.com and enter the tracking number given in the order confirmation.


Shipping Rates

Shipping rates are live quotes from the courier and are based on package weight and destination. Every destination/charge is unique.

To receive an actual shipping rate quote, add the items to your online cart. Follow the checkout process. Shipping rates will be proposed to you in real time based on your package weight and destination before any payment information is requested.


Stock Availability

Although we manage our back stock closely we sometimes experience what are known as "flash outages". These stock outages happen when an item sells out faster that the orders are filled. When this occurs it can create delays on delivery. We continuously adjust stock levels to minimize shipping delays but we are sometimes limited by product availability from the manufacturer. If you have any questions, contact our sales department to verify stock availability info@andamart.com


General Shipping Policies

Personalized items: We try to have product ready within 4 business days. 

Market Place items: We try to ship within 2 business days. 

Orders are shipped within 2 business days. (subject to product availability)
Orders placed on Saturday, Sunday or Holidays will be shipped the next business day.
Tracking information will be provided to customers with valid email addresses.
All US Domestic and International orders will be shipped USPS, UPS, or FedEx
Orders must be placed before 3 PM (eastern) to be eligible for same day shipping.
Deliveries inside the Continental United States must be to street addresses (no PO Boxes).
Not responsible for delays in delivery due to address inconsistencies, weather or any other uncontrollable acts.
A fee of $10 may be charged for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customers error. Shipping labels are generated directly from the shipping information you provide. This includes PO Box orders sent UPS.
Note: UPS does not deliver to PO Boxes.
Even though we put a high priority on express packages, we may run into stock shortages that may delay delivery.
Due to our high volume, items are sold "first come first serve" which may create flash stock outages even though items may show "in stock" at time of order.

Shipping Methods

Please refer to the table below for a summary of our shipping methods, carriers.
Online tracking is only available for orders shipped via UPS. A convenient link will automatically be included with your order confirmation. Follow this link to view order status or track your package, or simply sign in at www.andamart.com to track your orders.


Continental U.S.A.
(48 states) FedEx Ground
Deliveries Made Monday - Friday


Order Status and Tracking

You can check the status of your order online and find out when it shipped. For orders shipped via FedEx you can also track your package. If you feel your order is taking longer than normal to arrive, please check your order status online or E-mail our Customer Service Department at andacontractor@gmail.com

Delivery Failures

In most cases a delivery failure occurs when the courier company contracted to deliver your package leaves the package at its destination without a signature. The time the package may sit unattended makes it vulnerable to many outside forces. Such as theft, weather etc. To limit these happening you may want to leave a note for the driver. Such as: "Dear Courier, Please leave any parcels at front door (or leave with building Manager/office etc.) Signed, Your Name.
This way the driver has a clear location to leave the package and you will know where to expect it. If your package is missing we will file a claim with the courier and reship your items after approval from courier.  Andamart.com  is not responsible for time delays due to delivery failures. If items need to be reshipped they will be transported in the same method as the original order

Carriers
The carrier we use to ship your order depends on several different factors including the shipping method you choose, your address, order size, etc.
Rest assured, our shipping department will choose the carrier that will give you the quickest service unless otherwise specified.
The carrier we choose will not effect your shipping cost. We use the following carriers to ship orders: UPS and the United States Post Office.

We try to keep as many products as possible in stock. Due to a heavy demand for a particular product, we might not have it in stock or the
manufacturer may not be able to make it fast enough. This will result in a slightly longer total shipping time. We will notify you if any of your products are on "backorder".

U.S. Orders
We ship anywhere in the continental United States including Alaska, Hawaii and Puerto Rico. We also ship to PO Boxes, APO addresses and
other military or overseas addresses. The carrier we use to ship your order will depend on where the order is being shipped and also the size of the order.
Orders with overnight shipping will generally leave our warehouse the same day if your order is placed before noon.

International Orders We ship anywhere in the world with only a few exceptions. Due to the potential of fraud, we cannot ship to Indonesia, Sri Lanka,
The Philipines, Israel, or Chile. Please allow ten to twelve business days for orders to arrive. Shipping prices are quoted in US dollars and are based upon domestic shipping prices.